Shipping Information
Fast, discreet delivery Australia-wide. Your privacy is our priority.
Shipping Options
Standard Shipping
- • 3-7 business days
- • $12.60 flat rate - satchels up to 3kg
- • $18.00 flat rate - satchels up to 5kg
- • Tracking included
Shipping Details
- • All orders shipped via StarTrack Road Express
- • 100% discreet, plain packaging
- • Same-day dispatch for orders before 2pm AEST
- • Tracking number emailed once shipped
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Sydney, Melbourne, Brisbane Metro | 3-5 business days |
| Adelaide, Perth, Hobart Metro | 4-6 business days |
| Regional Areas | 5-7 business days |
| Remote Areas | 7-10 business days |
* Business days exclude weekends and public holidays. Delivery times are estimates and may vary during peak periods.
100% Discreet Packaging
Plain Packaging
All orders arrive in unmarked, plain boxes or satchels with no logos or branding.
Discreet Return Address
Return labels show only company initials — nothing to indicate contents.
Privacy First
No packing slips visible from outside. Your privacy is guaranteed.
Order Processing
Orders placed before 2pm AEST Monday-Friday are typically dispatched the same day. Orders placed after 2pm or on weekends will be processed the next business day.
Once your order ships, you'll receive an email with tracking information. You can track your package directly on the carrier's website.
During sale events and peak periods (e.g., Christmas), processing times may be extended by 1-2 business days. We appreciate your patience!
Delivery Issues?
If your package hasn't arrived within the expected timeframe, or if there's an issue with your delivery, please contact us:
- • Email: support@downunderpleasures.com.au
Please have your order number ready when contacting us.